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Terms and Conditions

Last updated: 24 August 2026

These Terms and Conditions ("Terms") govern the use of the website www.tansamarketing.com (the "Website") and the provision of digital marketing and related services by TANSA LTD, a company registered in Bulgaria.

By accessing or using the Website, or by engaging TANSA LTD to provide services, you agree to be bound by these Terms.

1. Company Information

TANSA LTD
UIC: 831577292
Registered address: 34 Yuri Venelin Street, Sofia 1142, Bulgaria
Email: contact@tansamarketing.com
Website: www.tansamarketing.com

In these Terms, "TANSA", "we", "us", and "our" refer to TANSA LTD.

"Client", "you", and "your" refer to any individual, company, or other entity accessing our Website or purchasing or receiving our services.

2. Our Services

TANSA provides digital marketing and related services, which may include, depending on the services agreed with the Client:

  • Search engine optimisation (SEO);

  • Search engine marketing and paid advertising;

  • Social media marketing and management;

  • Content marketing and content creation;

  • Digital advertising campaign management;

  • Website and conversion optimisation;

  • Marketing strategy and consulting;

  • Analytics, tracking, reporting and performance analysis;

  • Lead generation and marketing automation;

  • Email marketing;

  • Branding and creative marketing services; and

  • Other digital marketing services agreed between TANSA and the Client.

The exact scope of services, deliverables, fees, deadlines and other commercial terms may be set out in a proposal, quotation, order, statement of work, service agreement, invoice, or other written agreement between the parties ("Service Agreement").

Where there is a conflict between these Terms and a specific written Service Agreement, the Service Agreement will prevail to the extent of the conflict.

3. Website Use

You may use the Website for lawful purposes only.

You must not:

  • Use the Website in violation of any applicable law or regulation;

  • Attempt to gain unauthorised access to the Website, its systems, servers or databases;

  • Introduce malicious code, viruses, malware or other harmful material;

  • Interfere with the operation or security of the Website;

  • Copy, reproduce, distribute or commercially exploit Website content without our prior written permission;

  • Use automated systems to scrape or collect Website content where such activity is not authorised; or

  • Use the Website in any way that could damage our reputation, systems or business.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

4. Engagement of Services

A Client may engage TANSA through a written agreement, proposal, quotation, order confirmation, email confirmation, or other written acceptance of our services.

Unless otherwise agreed in writing, the commencement of work by TANSA following the Client's acceptance of a proposal or quotation constitutes acceptance of these Terms.

TANSA may refuse an engagement or decline to provide services where we consider the proposed work to be unlawful, unethical, misleading, fraudulent, abusive, or otherwise inappropriate.

5. Client Responsibilities

The Client agrees to provide TANSA with all information, materials, access credentials, approvals and cooperation reasonably required to perform the services.

The Client is responsible for ensuring that information, content, images, trademarks, data and other materials supplied to TANSA:

  • Are accurate and up to date;

  • May lawfully be used for the intended purpose;

  • Do not infringe the intellectual property or other rights of third parties;

  • Comply with applicable laws and regulations; and

  • Do not contain unlawful, fraudulent, defamatory or misleading material.

Delays caused by the Client's failure to provide information, approvals, access or feedback may result in corresponding delays to project deadlines.

The Client remains responsible for the final approval of advertising materials, campaigns, content, website changes and other marketing outputs unless otherwise agreed in writing.

6. Advertising Platforms and Third-Party Services

Digital marketing services may involve third-party platforms, including search engines, advertising networks, social media platforms, analytics providers, email platforms, website platforms and other technology providers.

TANSA does not control these third parties and cannot guarantee their availability, policies, algorithms, approval processes, pricing, performance or continued operation.

Advertising platforms may reject, suspend, restrict or modify advertisements, accounts or campaigns for reasons outside TANSA's control.

The Client acknowledges that changes to third-party algorithms, policies, account restrictions, technical issues, platform outages and other third-party actions may affect campaign performance.

7. Marketing Results and No Guarantee

Digital marketing involves variables outside TANSA's reasonable control.

Unless expressly guaranteed in a written Service Agreement, TANSA does not guarantee:

  • A specific number of leads, sales, customers or conversions;

  • Specific advertising results or return on investment;

  • Specific search engine rankings;

  • A particular amount of website traffic;

  • Approval of advertisements or advertising accounts;

  • A particular social media following or engagement level;

  • Continued search engine or platform visibility; or

  • Any particular level of revenue or profit.

Any forecasts, estimates, projections, targets or performance expectations provided by TANSA are estimates only and should not be treated as guarantees.

8. Fees and Payment

The Client agrees to pay the fees specified in the applicable proposal, quotation, invoice or Service Agreement.

Unless otherwise agreed:

  • Fees are payable according to the payment schedule stated in the applicable invoice or agreement;

  • Third-party advertising spend is separate from TANSA's service fees unless expressly stated otherwise;

  • Taxes, VAT and other applicable charges may be added where required by law;

  • The Client is responsible for providing accurate billing information; and

  • TANSA may suspend services where undisputed invoices remain unpaid after their due date.

Advertising budgets and other third-party costs may be payable directly by the Client to the relevant third-party provider or may be charged through TANSA where expressly agreed.

9. Late Payment

If payment is not received by the applicable due date, TANSA may suspend work or access to services until outstanding amounts are paid.

TANSA reserves the right to charge interest or other amounts for late payment to the extent permitted by applicable law.

Suspension of services due to non-payment does not automatically release the Client from its payment obligations.

10. Cancellation and Termination

Either party may terminate a Service Agreement in accordance with the termination provisions contained in that agreement.

If no specific termination provisions have been agreed, either party may terminate an ongoing service arrangement by providing reasonable written notice.

TANSA may terminate or suspend services immediately where:

  • The Client materially breaches these Terms or the applicable Service Agreement;

  • The Client fails to pay amounts when due;

  • The Client requests unlawful or fraudulent activity;

  • The Client provides materially misleading or fraudulent information;

  • Continued provision of the services could reasonably expose TANSA to legal or regulatory risk; or

  • The Client's conduct materially damages TANSA's reputation or business.

Termination does not affect rights or obligations that accrued before termination.

The Client remains responsible for fees for services performed and approved expenses incurred up to the effective date of termination.

11. Intellectual Property

Unless otherwise agreed in writing, TANSA retains ownership of its pre-existing materials, methodologies, processes, templates, strategies, know-how, software, tools, systems and other intellectual property used to provide the services.

Subject to full payment of all applicable fees, the Client will receive the rights to use final deliverables specifically created for the Client to the extent agreed in the applicable Service Agreement.

Unless otherwise agreed, TANSA may retain ownership of drafts, working files, internal processes, templates, frameworks and reusable materials.

The Client grants TANSA a non-exclusive right to use Client-provided materials solely to perform the services.

12. Client Materials

The Client grants TANSA permission to use trademarks, logos, images, text, data, account information and other materials supplied by the Client to the extent reasonably necessary to provide the services.

The Client warrants that it has the necessary rights and permissions to provide these materials to TANSA and authorise their use.

The Client remains responsible for claims arising from materials supplied by the Client where TANSA has used those materials in accordance with the Client's instructions.

13. Confidentiality

Each party agrees to keep confidential information received from the other party confidential and to use it only for purposes connected with the business relationship.

Confidential information does not include information that:

  • Is publicly available through no breach of these Terms;

  • Was lawfully known to the receiving party before disclosure;

  • Is independently developed without use of the confidential information; or

  • Is lawfully received from a third party without a confidentiality obligation.

A party may disclose confidential information where required by law or by a competent governmental or regulatory authority.

14. Personal Data and Privacy

TANSA may process personal data in connection with the Website and provision of services.

Any processing of personal data will be carried out in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), where applicable.

Where TANSA processes personal data on behalf of a Client as a data processor, the parties may enter into a separate Data Processing Agreement where required by applicable law.

The Client is responsible for ensuring that any personal data supplied to TANSA may lawfully be processed for the relevant purpose.

Our privacy practices are described in our Privacy Policy.

15. Cookies

The Website may use cookies and similar technologies.

Where required by applicable law, we will request the necessary consent before using non-essential cookies or similar technologies.

Further information regarding our use of cookies should be provided in our Cookie Policy.

16. Third-Party Links

The Website or our marketing materials may contain links to websites, platforms or services operated by third parties.

TANSA is not responsible for the content, security, availability, policies or practices of third-party websites or services.

Accessing third-party websites is at the user's own risk and subject to the applicable third party's terms and policies.

17. Website Content and Information

We make reasonable efforts to keep information on the Website accurate and current.

However, we do not warrant that all information on the Website will always be complete, accurate, current or error-free.

Information published on the Website is provided for general informational purposes and does not constitute legal, financial, tax or other professional advice unless expressly stated otherwise.

18. Limitation of Liability

To the maximum extent permitted by applicable law, TANSA will not be liable for indirect, incidental, special, consequential or loss-of-profit damages arising from the use of the Website or provision of services.

TANSA will not be responsible for losses caused by circumstances outside our reasonable control, including third-party platform changes, advertising account suspensions, algorithm changes, outages, cyber incidents affecting third-party providers, internet failures, force majeure events or changes in applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Where legally permissible, TANSA's aggregate liability arising from a Service Agreement will be limited to the fees actually paid by the Client to TANSA for the services giving rise to the claim during the applicable period specified in the Service Agreement.

19. Force Majeure

Neither party will be liable for failure or delay in performing its obligations where the failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include natural disasters, war, terrorism, civil unrest, government action, strikes, telecommunications failures, internet outages, widespread cyber incidents, failures of third-party platforms, pandemics, or other events that could not reasonably have been prevented or overcome.

The affected party will use reasonable efforts to minimise the impact of such circumstances.

20. Indemnification

To the extent permitted by applicable law, the Client agrees to indemnify and hold TANSA harmless from claims, losses, damages, liabilities and reasonable costs arising from:

  • Materials or information supplied by the Client;

  • The Client's unlawful use of marketing services;

  • The Client's breach of these Terms or an applicable Service Agreement;

  • The Client's infringement of third-party intellectual property or other rights; or

  • The Client's violation of applicable laws or regulations.

This provision does not apply to the extent that a claim results from TANSA's own unlawful conduct, negligence or breach of its obligations.

21. Testimonials and Portfolio

Unless otherwise agreed in writing, TANSA may identify the Client as a customer and display the Client's name, logo and publicly available project results in our portfolio, website, presentations or marketing materials.

TANSA will not publicly disclose confidential information for marketing purposes.

The Client may request that TANSA stop using its name or logo for promotional purposes by contacting us in writing.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices or applicable legal requirements.

The updated version will be published on the Website with a revised "Last updated" date.

Changes will not retroactively modify the terms of an existing Service Agreement unless agreed or required by law.

23. Governing Law

These Terms are governed by the laws of the Republic of Bulgaria, unless mandatory provisions of applicable law provide otherwise.

Any dispute arising out of or in connection with these Terms or the services provided by TANSA will be subject to the jurisdiction of the competent courts of Bulgaria, unless mandatory applicable law requires otherwise.

Where the Client qualifies as a consumer under applicable law, nothing in these Terms is intended to deprive the Client of any mandatory consumer protection rights or jurisdictional rights available under applicable law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

25. Entire Agreement

These Terms, together with any applicable Service Agreement, proposal, quotation or other written agreement between TANSA and the Client, constitute the agreement between the parties regarding the relevant services.

No failure or delay by TANSA in enforcing any provision will constitute a waiver of that provision.

26. Contact

If you have any questions regarding these Terms, please contact us:

TANSA LTD
UIC: 831577292
34 Yuri Venelin Street
Sofia 1142, Bulgaria
Email: contact@tansamarketing.com
Website: www.tansamarketing.com

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